Last updated: July 10, 2026
Tradecraft Ventures Marketplace packages are digital consultancy and IT services delivered remotely or on-site, not physical products. There is no shipping or courier delivery involved. This policy explains how and when your purchased service is delivered, how scheduling works, and how you can exchange a package before it has been delivered.
After your purchase is confirmed, our team will reach out to coordinate delivery of your service package. Depending on the nature of the engagement, delivery may take place remotely (via video call, shared documents, or remote systems access) or on-site at an agreed location. For most consultancy bookings, we aim to make initial contact and confirm a delivery or kickoff date within 3–5 business days of purchase. Complex engagements with a defined scope of work may follow a longer timeline agreed with you in advance.
Once your order is confirmed, we will contact you to agree on a date and time for your session or engagement to begin. If you need to reschedule, please contact us at contact@tradecraftventure.com as early as possible, and we will work with you to find a suitable alternative time. We ask for at least 24 hours' notice for rescheduling requests where possible, so we can make the best use of our consultants' availability.
If you find that a different Marketplace package would better suit your needs, you may request to exchange your purchased package for another of equal or lesser value, provided the original package has not yet been scheduled or delivered. Where the replacement package is of lesser value, we will refund the difference in accordance with our Refund Policy; where it is of greater value, you will be asked to pay the difference. To request an exchange, contact us at contact@tradecraftventure.com with your order details and the package you would like instead.