Privacy Policy

Last updated: July 10, 2026

Introduction

Tradecraft Ventures ("Tradecraft Ventures," "we," "us," or "our") provides technology consultancy services, a Marketplace of productized IT service packages, agent-powered financial access services, and a Payment Gateway aggregator for merchants operating in Pakistan. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website, our Marketplace, or our financial access services delivered through our retail agent network.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our services.

Data We Collect

Depending on which of our services you use, we may collect:

  • Contact information such as your name, email address, phone number, and business or billing address.
  • Account information, including credentials used to access our Marketplace or client portals.
  • Transaction data, including purchase history, invoices, and payment references related to Marketplace and Payment Gateway activity.
  • Identity and verification data collected through our agent network for wallet onboarding, over-the-counter (OTC) transfers, bill payments, and insurance or government collection services, where required by applicable financial regulations.
  • Technical data such as IP address, browser type, device information, and usage patterns collected via our website and platforms.
  • Communications you send us, including support requests and feedback.

How We Use Your Data

We use the data we collect to:

  • Deliver, operate, and support our technology consultancy, Marketplace, Payment Gateway, and financial access services.
  • Process transactions and payments, and maintain accurate records of services rendered.
  • Verify identity, prevent fraud, and detect suspicious or unauthorized activity.
  • Comply with applicable laws and regulatory obligations, including those governing financial services and payment processing in Pakistan.
  • Communicate with you about your account, orders, or support requests.
  • Improve our services, website, and user experience.

Data Sharing & Third Parties

We do not sell your personal or financial data to third parties. We may share data with:

  • Regulated financial institutions, banks, and payment processors necessary to complete transactions initiated through our Payment Gateway or agent network.
  • Service providers who support our operations (such as hosting, analytics, or customer support tools), bound by confidentiality obligations.
  • Regulators, law enforcement, or courts where required by applicable law or a valid legal request.
  • Professional advisors, such as auditors or legal counsel, on a need-to-know basis.

Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your data, including encryption of sensitive data in transit, access controls limiting who within our organization and agent network can view sensitive information, and monitoring for unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to continuously improve our practices in line with industry standards.

Your Rights

You may request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your data where it is no longer needed for the purposes it was collected, subject to any legal or regulatory record-keeping requirements (for example, financial transaction records we are required to retain). To exercise these rights, please contact us using the details below.

Financial Access Services Data

Our agent-powered financial access services — including wallet onboarding, OTC transfers, bill payments, and insurance or government collections — involve handling of sensitive financial and identity data through our retail agent network. This data is collected and processed only to the extent necessary to deliver these services and to comply with applicable financial services regulations in Pakistan. Agents in our network are required to handle customer data in accordance with our data protection standards and applicable law, and are not permitted to use customer data for purposes outside the services they are facilitating.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at contact@tradecraftventure.com.