Last updated: July 10, 2026
This Refund Policy applies to purchases made through the Tradecraft Ventures Marketplace. Marketplace listings are hourly consultancy and service packages — such as technical audits, development sprints, training sessions, and advisory engagements — not physical goods. Because these are services rendered by our team, our refund policy is structured around whether a service has been scheduled or delivered, rather than around returning a physical item.
You may request a full refund for a Marketplace service package if:
If a service has been partially delivered (for example, an initial scoping call has taken place), we may offer a partial refund reflecting the portion of the engagement not yet delivered, at our reasonable discretion.
Once a consultancy session or service package has been fully delivered, or once the 48-hour request window described above has passed and the service has been scheduled, the purchase is generally non-refundable. This includes completed audits, delivered training sessions, and consultancy engagements that have been carried out in accordance with the agreed scope. Fees related to third-party costs already incurred on your behalf may also be non-refundable.
To request a refund, email us at contact@tradecraftventure.com with your order details, including the service package purchased, the date of purchase, and the reason for your request. We may ask for additional information to verify your order and assess eligibility under this policy.
Once a refund request is approved, we aim to process it within 5–10 business days. Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after it has been processed on our end.